Primary Responsibilities:
Client Assistance:
Respond to and resolve client inquiries related to the CURA Platform.
Investigate and troubleshoot issues reported by clients via email, ensuring effective solutions are provided.
Ticket Management:
Oversee the internal ticketing system, ensuring tickets are monitored, appropriately assigned, and resolved promptly.
Utilize JIRA for ticket management (preferred but not required).
Secondary Responsibilities:
Operating System Proficiency:
Basic to intermediate understanding of Windows Server 2019 – 2022.
Ability to log into various Virtual Machines (VMs) via VPN.
SQL Platform Knowledge:
Basic to intermediate understanding of SQL.
Execute pre-defined SQL scripts to address common performance issues and perform general database maintenance.
Windows and VM Administration:
Conduct basic administration and maintenance of Windows and Virtual Machines.
Monitor and maintain the inventory of VMs and machines within the Australian CURA Cloud Platform.
Escalation and Liaison:
Escalate advanced issues to internal IT/Developer Teams as necessary.
Collaborate with internal teams on CURA Platform, Windows, and SQL-related problems that exceed the scope of your expertise.
Qualifications:
Overall Experience 2 years.
Experience with JIRA (preferred but not required).
Proficiency in Windows Server 2019 – 2022.
Understanding of SQL and experience running scripts on SQL databases.
Ability to manage and maintain virtual machines.
Strong problem-solving skills and attention to detail.
Effective communication skills for client interaction and internal team collaboration.
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