**Job Title:** Telesales Inbound Agent
We are seeking a dedicated and enthusiastic individual to join our team in the automotive industry. The ideal candidate will have a passion for sales and be skilled at navigating customers through their buying process.
This role involves taking inbound calls, providing live support, and assisting customers who need help ordering online. The successful candidate will be able to select and propose the right products from our catalog, confidently argue and sell the proposition, and close orders while maintaining a trusting environment.
Key Responsibilities:
* Customer Support: Provide live support to customers who need assistance with their online orders or the buying process.
* Product Selection: Identify and propose the appropriate products from our catalog to meet customer needs.
* Sales and Persuasion: Effectively argue and sell the proposition by discussing market prices, competitor prices, garage prices, and product quality.
* Order Management: Close the orders ensuring the customer feels confident and satisfied with their purchase.
* Payment Processing: Take payment details and accurately enter them into the payment system.
Requirements:
* A proven track record of B2C sales experience, preferably in the car spare parts industry or related field.
* The ability to understand and address customer needs and concerns.
* Excellent verbal communication skills to interact effectively with customers.
* Experience in car spare parts sales or a strong interest in the automotive industry, facilitating easier discussion and sales of car spare parts.
* A customer-focused mindset with a strong ability to build trust and maintain customer relationships.
Working Arrangements: Work from home Monday to Friday | 5 PM to 2 AM Manila Time* Following UK Holidays