Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Responsibilities: Perform routine maintenance tasks. Assists Level 1 to Level 2 infrastructure engineers in event, incident, request and change management. Assists in installing, configuring and testing infrastructure modifications. Works with impacted areas to ensure proper communication/review of requirements and support. Evaluates technical requirements for incidents and requests to determine the impact to the infrastructure including equipment redundancy and capacity requirements. Makes recommendations to improve operational reliability and performance and participates in investigations as needed. Assists team with ITSM data gathering and presentation. Assists in suggesting requirements, methods and procedures for routine maintenance. Investigates alternative methods to expedite problem resolution. Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented. Reviews checklists and scripts and updates as needed. Documents new or modified infrastructure solutions, modules, test activities/results and other areas such as error handling. Participates in trainings or handover sessions needed to support infrastructure. Ensures all documentation is delivered according to specified guidelines. Assists in documentation reviews and audits and also helps to update it as needed. Education: Should have an academic degree in IT or technology. Candidate can be a recent graduate, finishing degree or have some prior work experience. Any IT certification is an advantage. Skills and Knowledge: Basic understanding of IT concepts. Passionate about technology. Good analytical and problem solving skills with attention to detail. Good interpersonal skills, effective team player. Good presentation skills. Ability to prioritize work load. Understanding of ITSM is a plus. What Cencora offers: Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time #J-18808-Ljbffr