Join the Glen Eira Leisure Team!
Are you ready to be part of a vibrant and passionate team at the forefront of the leisure industry? Glen Eira Leisure is expanding, and we are seeking an impressive individual to help us prepare for the grand reopening of the Carnegie Memorial Swimming Pool, whilst driving operations at Glen Eira Sports and Aquatic Centre (GESAC) and Caulfield Recreation Centre excellence.
Why Join Glen Eira Leisure?
Culture of Excellence: At Glen Eira Leisure, we pride ourselves on our inclusive, supportive, and collaborative environment. Our team members are our greatest asset, and we are dedicated to fostering a culture where everyone feels valued and empowered to excel.
Industry Leader: We are recognised as a leader in the leisure industry, known for our innovative programs, safety and exceptional customer service. Joining our team means becoming part of an organisation that sets the standard for excellence.
Exciting Growth Opportunities: As we expand our facilities and services, there has never been a more exciting time to join us. Be part of a forward-thinking organisation that is committed to continuous improvement and professional development.
About the Role
As the Business Services Manager, you will be responsible for driving the success of Glen Eira Leisure (GEL). Our successful candidate will have proven experience in leading the development and execution of plans and strategy across a unique organisation, as well as inspiring and empowering high-performance teams to achieve career and organisational goals.
Key Responsibilities
Team Leadership: Fostering a high performing, inspired and collaborative working environment that drives business outcomes and impact.
Strategic Execution: Drive the execution of the GEL business plans, ensuring alignment with our strategic goals and contributing to business excellence and success.
Operational Support: Provide essential support to the General Manager of Glen Eira Leisure in the day-to-day operations of our facilities and services, ensuring smooth and effective management.
Performance Management: Ensure your teams meet or exceed KPIs, drive continuous improvement, and maintain high standards of service and compliance.
Standards Development: Continually develop and enhance the performance and standards of your teams, programs, and services to position Glen Eira Leisure as an industry leader.
Audit Compliance: Ensure all required audits are conducted promptly and meet the minimum KPIs set out in the GEL Business Plan, maintaining rigorous standards of accountability and performance.
Customer Engagement: Manage dispute resolutions and ensure GEL's Customer Service Charter is upheld, providing exceptional service to all stakeholders.
We Are Looking For
A Passionate Professional: Someone who is enthusiastic and committed to delivering outstanding experiences for our community.
An Innovative Thinker: Someone with a creative mind who can bring new ideas and solutions to help us stay ahead in the industry and continually improve our offerings.
A Team Player: Someone who thrives in a collaborative environment and can contribute positively to our team culture.
A Strong Leader: Someone who is experienced and ambitious, ready to elevate their career and provide strong leadership, guiding Glen Eira Leisure into a bright and successful future.
Qualifications and Experience
Tertiary qualifications in Business or related field preferred.
Demonstrated experience in a strategic leadership role.
Outstanding leadership and stakeholder management skills.
Strong business/commercial acumen.
Experience in the provision of a quality customer service environment.
Experience with large workforces and high volume patronage.
Not meeting all the requirements for this role? We value diverse experiences for positive community outcomes. If you're excited about the position but don't perfectly align with the criteria, we still encourage you to apply.
Pre-employment Checks
Progressed candidates must undergo pre-employment screening as a standard procedure which will include:
Employee Working with Children Check
New National Police Record Check
Health Declaration
Evidence of right to work in Australia.
Pre-employment checks are not used by Glen Eira City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.
Position Description:Business Services Manager - Position Description .pdf
Team Structure:Glen Eira Leisure Structure - Business Services Manager.pdf
Closing date: 10 November at 11.55pm
Apply NOW!
All applications must be submitted online by clicking the ‘Apply’ button. As part of your application, you will need to:
Attach your resume
Attach a cover letter (no more than one page)
For further information or a confidential discussion please contact Peter Tillotson, General Manager - Glen Eira Leisure on 03 9575 7140 or email ptillotson@geleisure.com.au
Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. As a Council, we are committed to:
Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees.
Receiving applications from people of all diverse abilities, skills, languages, cultures and backgrounds including: people with disability, Aboriginal and Torres Strait Islander people and LGBTIQA+ and gender diverse people.
Reconciliation and supporting the Aboriginal and Torres Strait Islander aspirations.
If you are Aboriginal or Torres Strait Islander and require advice and support with the recruitment process, contact Grant Lea our Aboriginal Community Officer on T: 03 9524 3608 or E: GLea@gleneira.vic.gov.au
We value the knowledge, skills and talents that all people can share with our workforce and community.
#J-18808-Ljbffr