Solventum North Ryde, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the Customer Support Representative role at SolventumThank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: Privacy Policy continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Job DescriptionAt Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best.About The RoleReporting to the Customer Contact Manager - This person will be responsible for establishing key contacts within hospitals at both ward/staff & procurement level. Duties will include creating a standard process for the ongoing provision of purchase orders for the rental of medical devices. You will also be responsible for liaising with accounts payable and investigating queries, working to resolve the matter. Responsible for maintaining client files, dealing directly with hospitals to chase PO numbers, ensure PO numbers are correct and current for leased medical equipment.Duties IncludeSecuring Purchase order numbers (PO) for all leased medical devicesFollowing up with customers for orders created without a POWorking to secure/renew Blanket Orders with major hospitalsInvestigating any customer discrepancy issuesInitiating process changes with customers for the provision of PO’sCreating consolidated invoices from ERP to ExcelIssuing invoices to customersTo succeed in this role, the successful candidate should meet the following criteria:Minimum of 1-2 years’ experience in a customer service-based roleExperience in AdministrationExcellent time management and organizational skills, with the ability to prioritise multiple tasks on a weekly and daily basisAbility to work to deadlines and to work autonomouslyFantastic communication skills verbal and writtenInvestigative skillsKnowledge of Microsoft SuiteUnderstanding of Excel, including pivot tables, V-lookups & macrosSolventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.Seniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesMedical Equipment Manufacturing
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