About Us
We work in a team to build trusted relationships with a portfolio of customers. We share in more of our customers' success and passion.
An organisation with multiple career pathways is available for those looking for more satisfaction from their commercial banking career, at ANZ.
About the Role
You will team up with a supportive Relationship Manager to help look after a portfolio of customers in the Diversified industry.
You will drive growth through acquisition, increasing share of wallet and referrals, thanks to great insights and data that you have to understand and anticipate what your customers need, due to investment in new systems and technologies.
This role leads to many career pathways within commercial banking and across the rest of ANZ.
What will your day look like?
* Working with your Relationship Manager, you will manage a portfolio of customers by:
* Proactively developing and maintaining a detailed understanding of the customer's business and financial needs
* Acting in the best interest of the customer and applying a customer-centric approach, to support the customer's business needs with suitable products and services
* Providing appropriate solutions towards account maintenance and customer needs
* Maintaining a well-managed portfolio compliant with all relevant policies and procedures
* Maintaining control of workflows across all compliance and customer fulfilment processes
* Collaborating with product partners and other stakeholders to fulfil customer needs
What will you bring?
* Prior experience in commercial banking frontline roles and commercial lending
* Ability to help manage strong customer relationships by handling service queries and solving minor issues
* Strong communication skills to assist customers effectively
* Attention to detail when reviewing agreements and contracts
* Ability to assess a customer's ability to fulfill their credit obligations, considering both qualitative and quantitative factors (the 5Cs of credit)
* Ability to manage multiple tasks and keep track of customer documentation, banking transactions, and internal communications
* Familiarity with risk management concepts, particularly in credit risk, risk and market risk
* Familiarity with regulatory requirements such as KYC (Know Your Customer) and AML (Anti-Money Laundering)
A growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we would love to hear from you.
So why join us?
From the moment you join ANZ, you will be doing meaningful work that will shape a world where people and communities thrive.
You will feel it too, because at ANZ, you will have the resources, opportunities, and support you need to take the next big step in your career.