Job Description
We pride ourselves on dedication to customers and our enterprise partners. Partner Success Management ensures enterprise partners onboard efficiently, escalate concerns easily, and deploy eero successfully to their customers.
We review partner requests, align eero teams with requirements, and drive cross-functional efforts to meet external commitments. We help partners develop their eero deployment strategy, manage purchase and promotion agreements, and drive business performance.
Key Responsibilities:
* Set the standard for working with partners, interpreting needs, and prioritizing eero workflows dedicated to partner development.
* Partner Development: Acquire deep knowledge of customers' vision, products, and objectives. Anticipate partner needs and resolve pain points. Identify and execute revenue maximizing opportunities for both the partner and eero.
* Program Management: Own all facets of the partner success process for large, complex strategic accounts. Define and coordinate partners' program requirements, including project management of non-standard partner needs. Coordinate product training and onboarding of new partners. Accelerate partner deployments by identifying and facilitating expansion opportunities.
* Workflow Prioritization: Steer eero to focus its partner-related efforts on work that will have the biggest positive impact for partners. Balance customer needs and competing business priorities, look for opportunities for efficiency, automate repetitive work, and design scalable workflows.
* Strategic Guidance: Be a strategic advisor to eero's partners. Earn partners' trust and influence their customer-facing technology strategy. Collaborate with cross-functional teams (e.g., Engineering, Product, Legal, Finance) to develop partner strategy and collaboration plans.
* Quantitative Analysis: Create and utilize reporting and analytics, data modeling, and business case analysis to identify opportunities for partners and ensure their objectives achieved.
Basic Qualifications
* A Master's degree or foreign equivalent in business administration/management or related field and 3 years of experience in account management or business development.
* Bachelor's degree or foreign equivalent in business administration/management, or related field and 7 years of experience in account management or business development.
* Tenured client-facing experience managing and accelerating revenue across multiple accounts in a business development or account management role. Experience managing agreements and complex commercial negotiations.
* Excellent written and verbal communication skills.
* Passionate and curious about technology.
* Impeccable attention to detail, follow-through, and resourcefulness.
* Will to regularly travel to partner on-sites.
Preferred Qualifications
* Experience selling hardware, software, and telecom services.
* Experience evaluating strategic partnership potential and agreement structuring.
* Experience using analytical, sales, and productivity tools.
* Experience with technical writing.