Our client is the fastest growing major domestic insurer in Australia.
This multi award-winning company pride themselves on their work life balance and employee happiness.
They have a fantastic reputation and associated with well-known brands under their national umbrella.
We are currently working on multiple roles for Home Assessors within their Claims team, based in the South east and Gippsland area.
If this opportunity excites you, and you would like to hear more you can contact our experienced consultants to discuss further!
Your new role
Your role as Home Assessor is to assess and report on damages, discuss and agree upon best repair methods in conjunction with our panel of home repairers and our internal claims team, while ensuring our customer service levels are of the highest standards.
To help you achieve your potential you will be supported with ongoing training, a mobile phone, a fully maintained vehicle and a tablet/laptop.
Home Assessors are the face of the claims team. They are often the first person on site following a home insurance claim. This provides us a unique opportunity to assist our customers in their time of need.
Key Responsibilities
* Attending clients properties (physically or Virtually) and accurately reporting on building damage to domestic insured properties, in line with policy coverage.
* Providing accurate Scopes of Works for rectification works to be carried out on insurable events
* Claims support - Review expert reports, provide technical advice and recommendations on policy coverage to our claims team.
* Submitting reports, reviewing SOW’s and documentation in a timely manner (as per set SLA’s)
* Determining and advising on the overall best method of repair of the building
* Virtual / desktop assessments & triage
* Compliance with statutory and industry and company requirements
* Interstate travel may be required for CAT events
What you’ll need to be successful
* Experience in managing quality building work and enhancing customer satisfaction
* Background in producing accurate scopes of works
* Exceptional time management and organisational skills
* Reputable communication skills and conflict resolution handling
* Experience in managing, coaching and appraising builders
* Proven experience in building effective business relationships with builders
* Insurance experience preferred, but not essential
Our perks
* Regular salary reviews
* Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year
* Paid parental leave
* Continuous development opportunities throughout your career!
* Insurance discounts and employee benefits
* High performance is rewarded! $$$
* Celerate success – Regular social and community activities including annual celebrations, family fun days and regular events across each of our sites
What you need to do now
If you are interested in this new opportunity, please apply directly, or for a confidential discussion please contact Ryan Goulbourn at Fuse Recruitment on 0396768321
At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting or claims professional looking for your next opportunity, we'd love to hear from you!
If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!