Job Title: Lobby & Client Suites Concierge
About the Role:
The Client Suites Concierge is responsible for delivering a premium, tailored experience in our client's meeting spaces. This role ensures that clients and staff enjoy a seamless, professional environment conducive to productive meetings and positive business outcomes.
Responsibilities:
* Conduct regular floor walks, employing a proactive mindset to note opportunities to elevate the experience and address issues before they become problems.
* Follow up with staff or guests when resolving issues to ensure expectations have been met and seek further opportunities to over-deliver.
* Coordinate with client teams to prepare for client meetings, ensuring all necessary resources are available.
* Manage the client suites environment, maintaining cleanliness, organization, and brand consistency.
* Provide knowledgeable assistance with technology and presentation equipment in meeting rooms.
* Arrange and oversee catering services, ensuring timely delivery and presentation.
* Act as a central point of contact for client-related queries and wayfinding within the suites.
* Manage visitor bookings using the guest management system Condeco.
* Establish and follow protocols for welcoming media and distinguished guests.
* Manage orderly movement of people and provide support at turnstiles during peak periods.
* Monitor and report on client suite utilization and feedback to improve service delivery.
* Collaborate with facilities management to address any maintenance or safety concerns promptly.
Requirements:
* Experience in customer service or hospitality, preferably in a corporate environment with strong interpersonal skills and a focus on creating positive client interactions.
* You can anticipate needs and provide proactive solutions in a fast-paced environment using discretion when handling confidential information.
* Excellent communication skills, both written and verbal; a secondary language would be desirable.
* Proficiency in Microsoft Office suite and familiarity with meeting room management systems is also required.
About Us:
JLL empowers you to shape a brighter way. As an organization, we embrace and celebrate diversity and proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.