Job Description
SIXT Australia is on the lookout for a Full Time Duty Manager to join the team at Perth Airport.
As a Duty Manager, you will provide day-to-day operational support for our frontline team and ensure high customer satisfaction.
Your key responsibilities will include:
1. People and performance management including daily mentoring and coaching for the frontline team to maximise and drive sales
2. Maintaining a strong and positive focus on customer services to manage conflict and resolve customer concerns
3. Achieving targets and KPIs, and delivering high audit and compliance standard for the business
4. Reporting and daily fleet management
5. Opening and closing rental agreements
6. Selling additional over the counter rental products
7. Managing reservations
8. Speaking with customers face-to-face and over the phone
Qualifications
9. Flexibility to work on a rotating shift roster during location trading hours, Monday to Sunday, including school holidays, weekends and public holidays
10. Demonstrated ability to lead a high performing team in a fast-paced environment
11. Exceptional customer service skills and/or experience
12. Enthusiastic and driven individual who strives to exceed targets
13. Excellent verbal and written communication and conflict resolution skills
14. Strong attention to detail with a good work ethic
15. Current unrestricted Provisional or Full Driver’s Licence
16. Full working rights in Australia
All successful applicants will be required to complete a National Criminal History Check.
Additional Information
At SIXT Australia, we offer more than just discounts – though you get those too! To ensure our employees feel valued, empowered, and celebrated, we provide a range of benefits, including:
17. Competitive salary package including motor vehicle, phone and laptop
18. Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
19. Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more!
20. Discounts on all NRMA insurance products including car, home & travel
21. Uniform and staff car parking provided
22. “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year
23. Employee Referral Program where you may be eligible for a $2,000 referral bonus payment
At SIXT Australia, we celebrate and welcome diversity, working together to create an inclusive workplace where our people feel respected, heard, valued, and connected, regardless of background or experience. We welcome people from all walks of life, embracing unique perspectives.
If you’re ready to rev up your career and be the driving force behind happy customers, we're excited to hear from you. Join Team Orange today!