We are seeking a Customer Service Assistant to join our fun and positive team! This job would be suitable for a candidate with experience in similar roles, or potentially a year 12 graduate with no experience looking to kick start their career. Adequate & thorough training will be provided to the successful candidate. THE ROLE Location: Luscombe, QLDWork type: Full-time (Flexible Hours/Part-Time work can be discussed) Hours: Monday-Friday: 8:30am-5pm (Flexible Hours/Part-Time work can be discussed) Immediate start preferred, but not a requirement Tasks & Responsibilities: Your new role is essential to our success. A diverse range of responsibilities, which are shared within our team, will empower you to learn and flourish within our business:Customer Service Excellence: Provide an exceptional experience for our customers via inbound and outbound phone calls, emails and driving a customer-centric culture within our team. Maintain an up to date knowledge of our products and services to ensure a superior experience for our customers. Order + Invoice Management: Ensure accurate entry of orders and invoices, proactively communicate with customers regarding stock availability, communicate with the warehouse team, and ensure orders are expedited promptly, accurately and efficiently.Sales Inbox Oversight: Actively monitor and promptly address incoming inquiries, identifying sales opportunities and delivering exceptional customer support.Problem Solving: Provide assistance to both customers and staff to ensure timely processing of orders, supporting our sales team to deliver high quality support.Repairs and Returns: Assisting with response to returns within 1 business day, inclusive of inbox, phone calls. Physical returns actioned within 2 business days. Assisting with repair of malfunctioned items.Administration: Ad-hoc duties when requiredThe Ideal Candidate: The successful applicant will possess the following qualifications and skills:Excellent time management, organizational skills.Genuine interest in the customer service experience.Solid business acumen and common sense.Strong computer proficiency.Self motivated, driven, and able to take initiative.Team player with an independent work ethic.Meticulous attention to detail and hard-working attitude.Great presentation and professional telephone manner.Flexible with dutiesWHO ARE WE Since 1922, Bainbridge has developed a reputation as a dynamic and progressive supplier of animal and rural merchandise to retail stores and veterinarians across the nation. With a diverse and quality range, we cater to all animals, big and small with all farming, pet products and in-between.This opportunity comes at an exciting time. Bainbridge is a rapidly growing business, experiencing much growth and as a result, so to are staff members in their own roles.We have a great deal of pride in our Bainbridge warehouse as it's the beating heart of our business! It's a fast paced environment, we have a good team, who have fun whilst they get the job done! We pride ourselves on culture, we all have to work so why not enjoy doing it!WHY YOU SHOULD JOIN OUR TEAM A terrific work environment, we have great people, great customers and have fun doing what we do.We work as a team with everyone helping each other to efficiently complete the task at hand. We're customer focused, innovative and our business moves quickly with pace and variety.We believe in rewarding our staff with a competitive remuneration package Our core value is to help our staff progress in their career within the company and to ensure their job is interesting and challenging.This role will give you the opportunity to build your career with a young dynamic Australian company.HOW TO APPLY If this role appeals to you and you want to work in a rewarding environment, we encourage you to apply by clicking the apply button, or by emailing Kelly at (email protected).Only shortlisted candidates will be contacted. All applications will be held in strict confidence.