We are seeking an experienced and enthusiastic Banquets Manager to fill this role at Crowne Plaza, one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally, Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both.
As a Banquets Manager, you will be responsible for planning and executing various banquets and events at the hotel, ensuring each event runs smoothly and meets client expectations.
The successful candidate will lead a cohesive, productive team; providing coaching, training and counselling as required to enhance performance. In combination with the Banquets Operations Manager (BOM), they will organise and deliver daily briefings, meetings and training sessions as required.
In this role, you will supervise and maintain service delivery to brand standards and hotel goals, ensuring the appearance of staff is per hotel handbook and grooming guidelines. You will also support and drive any incremental revenue initiatives as required.
You will promptly resolve difficulties with service, guest comments and supplier issues, escalating as and if required. Additionally, you will ensure all staff are trained to handle credit card transactions in a secure manner and inline with hotel and IHG guidelines.
The ideal candidate will identify and adjust staffing levels, filling workforce gaps for upcoming shifts. They will also ensure payroll compliance is adhered to, and ensure payroll deadlines are met with completed timesheets and exceptions at end of each shift.
You will ensure event spaces are maintained and presented in such a way that they are 'always on show'. Moreover, you will monitor the work environment to ensure a safe workplace; reporting hazards to the BOM in a timely manner.
Finally, you will deliver customer satisfaction surveys to clients at the end of functions and events, and collect information for post-event reports.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience.