Job Description
* Support and optimise airport operations across QLD, NT and Internationally
* Build and nurture collaborative relationships with a diverse range of stakeholders across QantasLink
* Full-time, permanent role based at Cairns Airport
We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.
Our QantasLink operation is an important part of the Qantas Group so no matter where you fit in we come together with pride to deliver the best and safest experience for our customers. The success we’ve achieved hasn’t been a matter of luck. It’s a direct result of our strategic leadership. This means taking accountability for driving results, being competitive and influencing outcomes.
As the Base Operations Manager, you will work with the wider QantasLink Airports team to provide remote support, ensuring the safe and efficient daily operations of regional and capital city ports across Queensland, the Northern Territory and international locations. In this role, you will coordinate with third-party suppliers, including ground services, ramp personnel, and customer service teams. This role will primarily focus on contract management and support to our supplier frontline teams to achieve the strategic business objectives of safety, punctuality, and customer service excellence.
You will also be responsible for managing key elements of the operation including Ground Support Equipment (GSE), IT, uniforms, stationary, communications etc. and assisting to ensure all supplier staff are compliant with operational procedures and processes. The role is required to collaborate with both internal and external stakeholders to identify and implement business improvement initiatives that will improve customer service delivery and operational performance in the regional airport ground handling operation.
You’ll have –
* Previous experience in a supervising operational role within an airport environment, ideally ramp
* Supplier Management experience and Customer Relationship Management experience
* Strong executive stakeholder management skills with a proven track record of collaboration across business units, functions, and teams.
* Strong influencing skills, resilience, and a proven ability to navigate complexity in an ever-changing operational environment.
* Keen eye for safety and compliance, you will support WHS in the workplace and ensure compliance with health and safety regulations
* Ability to travel to various ports both domestically and internationally when required
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
* We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
* We have flexible leave options: Make use of leave and flexible working opportunities including up to 18 weeks paid parental leave and additional purchased leave options.
* We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
* We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.
Array