Company DescriptionPullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG. It's one of the most iconic hotels in Melbourne with a long legacy of providing first-class accommodation to business travellers, excited tourists, and energetic sports fans.Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.Hospitality is a work of heart,Join us and become a Heartist.Job DescriptionAs a Reservations Agent, you will play a vital role in delivering exceptional service and creating memorable experiences for our guests. You will be responsible for handling reservations and inquiries efficiently, ensuring a seamless booking process. Key responsibilities will include (but are not limited to):Managing guest bookings, changes, and cancellations with accuracy and professionalism.Responding promptly and courteously to guest inquiries via phone, email, and other communication channels.Providing detailed information on room types, rates, packages, and amenities to assist guests in selecting their ideal stay.Maintaining up-to-date knowledge of hotel services, promotions, and local attractions to enhance the guest experience.Ensuring special requests and preferences are noted and communicated effectively to relevant departments.Collaborating with the front office and other relevant departments to maximise occupancy and revenue.Delivering exceptional guest service and resolving booking-related issues promptly and effectively.Demonstrating a guest-centric approach with a high standard of accuracy and attention to detail.QualificationsThe successful candidate will possess the following:Prior experience in a reservations or customer service role within the hospitality industry.Excellent communication and interpersonal skills.Ability to work a variety of different shift times.Strong organisational abilities and attention to detail.Proficiency in hotel property management systems (PMS) and familiarity with reservations software is an advantage.A positive and professional manner, with a passion for delivering exceptional guest experiences.Ability to work collaboratively in a team-oriented environment.Additional InformationThe Pullman brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:Ongoing Career and Professional Development OpportunitiesA Rewarding Work EnvironmentGlobal Discounts on Hotel Accommodation & Food and BeverageClick 'Apply' today to begin your journey with Accor Hotels.
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