Job Description The Learning Operations Associate is responsible for the day-to-day management, administration and utilisation of processes and platforms that support AbbVie ANZ’s Learning and Capability development (L&CD) strategy. This role is responsible for ensuring continuous operation and maintenance of the Learning Management System’s (LMS), including reporting for business and auditing needs, and liaising with the international organisation to ensure all relevant updates are implemented. Reporting to the Head of Learning and Capability Development, this role also supports L&CD managers with processes and platforms that are needed to execute strategy and tactics for the business. Additionally, this role works closely with local Compliance and HR to support business reporting needs. NOTE: there are very minor travel commitments KEY DUTIES AND RESPONSIBILITIES Lead learning delivery operations, including analysis and administration of Learning Management Systems and other online platforms deployed/owned by the L&CD team. Consistently optimise and ensure a positive user experience across all L&CD platforms, including managing content, system performance & updates, and prompt response handling. Work closely with International and Area colleagues ensuring ANZ systems remain aligned, adopting relevant updates and changes. Manage L&CD content review and approval processes, ensuring timely management of content updates and removal of expired items, liaising with local content owners and reconciliation of approved/current materials across systems Manage L&CD and compliance attendance, completion and reporting processes, including Medicines Australia Manage the L&CD calendar of events, coordinating with HR to ensure a complete organisational view of learning priorities and opportunities. Support vendor and contracting management, including license management across L&CD platforms. Report any adverse event within 24 hours as per Allergan’s policies and procedures. Proactively participate in AbbVie’s WHS programs, adhere to policies and promote a safe work environment at all times. Adhere to AbbVie’s internal codes of conduct and compliance processes. Other ad hoc duties such as administrative duties, as requested.