Beaumont Tiles Bathurst are looking for our newest Team Member!
About Us
We are a family-operated business with the backing of Australia’s No#1 Premium Tile Supplier. Servicing Bathurst and the Central West, Beaumont Tiles Bathurst are the premier retailer for Tiles, Flooring and Bathroom ware with a strong focus on our Trade Customers and exceptional Customer Service, helping our clients create their dream space.
Focus of the Role
Our Sales People are the face of Beaumont Tiles, providing friendly, expert service and advice to our Retail, Trade & Commercial Customers. Reporting to the Store Manager, you will be working in a hands-on role achieving customer satisfaction and reaching sales targets for the store.
Main Areas of Responsibility
* Generate Sales
o Actively sell the entire range of products and services at targeted margins
o Follow up quotes & enquiries in a timely manner
o Upsell and cross-sell products where opportunities are identified
* Customer Service Excellence
o Ensure EVERY customer has the most outstanding customer experience EVERY time
o Actively engage with customers as they enter the store.
o Efficient follow up with customers to ensure customer satisfaction guarantee is achieved.
* Product Knowledge
o Develop a detailed knowledge of the entire product range (tiles, bathroom ware, stone and trade product range).
o To keep abreast of product and market trends on a day-to-day basis to support being an expert adviser to your customer.
* Administration Duties
o Process sales transactions and keep customer notes and details.
o Keep accurate records for clients and customers.
o Point of sale transactions.
About You
* Punctual, reliable and committed!
* Retail Sales Expertise
o Proven experience in a retail sales role.
o Meeting sales budgets and store targets.
* Customer Focus
o A continual focus on the needs and expectations of customers.
o Use understanding of customer needs as the basis for decision-making.
* Positive & Professional attitude
o Friendly and engaging while being professional and genuine.
o Have a contagious passion with a positive and energetic approach to quickly build rapport and connection with our customers.
* Values
o Strong and mature work ethic and dedication to success for the company and its people.
o Demonstration of the organisation’s values in decision-making and actions.
* Flexibility
o Can adapt to a variety of situations, individuals or groups, understand and appreciate different and opposing perspectives and take an adaptable approach to change.
* Team Orientated
o Support the store’s team in a collaborative capacity.
o Act as a cohesive and inclusive member of the team.
* Communication
o Communicate with vision, clarity and consistency.
o Strong verbal and oral communication skills.
* Tech Savvy
o Strong computer skills.
o Embrace technology.
* Availability during Store Hours
o Mon-Fri 8am – 5:30pm
o Sat 9am – 2pm
Why Work With Us?
* Supportive Team Culture – you’ll join a close-knit team that will value your contribution.
* Employee Benefits – Generous staff discounts off our entire range of products.
* Work/Life Balance – Benefit from locked in rostered days off and the support of an employer who understands the importance of work/life balance.
If this sounds like your role and you are passionate about retail, and excited to work for an industry-leading business and assist our customers and clientele, we’d love to hear from you!
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