Career Opportunities: Hawthorn Arts Centre Concierge (14533)Requisition ID 14533 - Posted - Arts Culture and Economic Development - Job Function (1) - Tenure Status (1) - Employment Status (1)
$74,289 per annum plus RDO leave and SuperWe are currently seeking a dedicated and personable individual with a passion for delivering exceptional customer service.
A little bit about the role As the Concierge at the Hawthorn Arts Centre, you will be the first point of contact for visitors, ensuring they have an exemplary experience. Your responsibilities will include customer service, ticketing and box office administration, event reconciliation, and various administrative duties to support events and the venue.
You will greet patrons and visitors at the front desk, providing accurate information and advice about activities at the Hawthorn Arts Centre. Responding to telephone enquiries related to the Centre and the Council's arts and cultural programs or ticketing requests will be part of your daily tasks.
You will be well-informed and able to direct visitors to function venues and Council services as needed. Delivering high-level support to hirers and patrons for event ticket enquiries and other box office duties is essential.
You will provide support and advice to patrons and volunteers visiting the Centre, ensuring the venue foyer areas are professionally presented at all times. Building good working relationships with internal and external customers is crucial.
A little bit about you Your ability to communicate effectively and build strong relationships with both internal and external stakeholders sets you apart. You thrive in dynamic environments and are always ready to provide accurate information and support to visitors.
Your punctuality, professionalism, and willingness to continually learn about Council operations make you an ideal candidate for this role.
Employment Requirements Demonstrated experience in providing exceptional face-to-face patron and visitor service.Applicants must have the right to work in Australia.Preferred applicants will be required to undergo a National Police Record Check and hold a valid Working with Children Clearance.How to Apply Please submit your application online via the 'Apply' button by 11:59pm Monday 31 March 2025. All applications must be made via the online portal; no applications direct to the hiring manager will be considered. No calls or applications from agencies please.
For any further information please refer to the Position Description, or contact Erica Sammut (Senior Coordinator Civic & Cultural Facilities) during business hours on 9278 4375 for a confidential discussion.
Council recognises the benefits of a diverse workforce for its employees and customers. To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds. If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.
Working together We are currently undertaking an exciting project that will see a transformation in the way we work and the way we serve our customers. Implementation of the Boroondara Customer First Program will provide a customer-centric model of service delivery that includes technological innovation, process improvement and business system renewal - we value your input and look forward to our journey ahead. We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements. If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on or to allow us to help in any way we can.
Who are we? The City of Boroondara is a metropolitan council, representing more than 170,000 people in the inner-eastern suburbs of Melbourne. A leader in the local government sector, with a reputation for innovation and excellence, we believe in providing an environment where our staff thrive, both in the work they do and in how they learn and develop as people and professionals. We like to challenge the norm and we are investing significantly in innovation and technology improvements in order to provide our customers with an even greater experience and engagement. We are putting our customers at the forefront of what we do with our organisation-wide initiative, Transforming Boroondara Program. You will be instrumental in driving this change across the organisation using best practice approaches to successfully support us from the now to our desired future state. With so much going on it's a great time to join Boroondara!
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