Introduction
Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.
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Summary Statement
The incumbent in this position answers phone calls and makes necessary connections. The incumbent operates paging systems in order to connect internal calls and places external calls that require assistance. The incumbent operates fireboard according to internal procedures in order to notify proper parties of an emergency. The incumbent maintains a reference directory. The incumbent keeps records such as logins calls, incident logs, daily/weekly census sheets/rosters. The incumbent performs related duties such as greeting and directing visitors and distributing mail.
Essential Functions
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
1. Answers calls and makes necessary switchboard connections.
2. Operates paging systems in order to connect internal calls and places external calls that require assistance.
3. Operates fireboard according to internal procedures in order to notify proper parties of an emergency.
4. Maintains a reference directory.
5. Keeps records such as logging calls, incident logs, daily/weekly census sheet/roster.
6. Performs related duties such as greet and direct visitors and distribute mail.
Job Requirements
JOB REQUIREMENTS for Telephone Operator
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
7. Knowledge of telephone systems operations.
8. Knowledge of customer service which includes providing prompt, accurate, and courteous service to customers seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service, and responding to complaints.
9. Knowledge of record keeping which includes maintaining records, logs, and filing systems.