Front Office Supervisor (Duty Manager)
$62,750 per year
About the Role
We are seeking an experienced and dynamic Front Office Supervisor to join our team at Crown Plaza Lasseters Casino in Alice Springs. As a key member of our operations team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our front office.
Responsibilities
* Supervise and manage a team of front office staff, providing guidance and support to ensure excellent customer service and high levels of productivity.
* Ensure efficient check-in, check-out, and room assignment processes, resolving any issues or concerns promptly and professionally.
* Monitor and maintain accurate records of guest transactions, including check-in/check-out information, incident reports, and other relevant data.
* Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless service delivery and effective communication.
Requirements
* Previous experience as a Front Office Supervisor or in a similar role, preferably within a hotel or casino environment.
* Proven ability to lead and motivate a team, with a strong focus on customer satisfaction and quality service.
* Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests from diverse backgrounds.
* Able to work in a fast-paced environment, with flexibility to adapt to changing situations and priorities.
What We Offer
In return for your hard work and dedication, we offer a competitive salary package, including benefits and opportunities for career advancement within our company.
Contact Us
If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer service, please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.