The Customer Service Phone Essentials (March 2025 class) is held online on Wednesday, 26th of March 2025, between 09:30 and 12:30 AEDT (Melbourne, Australia).
Cost: $278.00 AUD ex GST
Course Rating: 4.8/5.0 from 24 customer reviews
The Phone Customer Service Essentials training course is designed to provide your employees with professional customer service skills that will immediately impact your business.
This course teaches the core fundamentals to assist them in delivering consistently great customer service over the phone.
We provide your employees with a proven, reliable structure for phone calls that will enable them to consistently communicate in key moments with energy, empathy, and simplicity.
Your employees will learn how to master the start and finish of any phone call and how to check for understanding, comfort, and resolution throughout. They will also learn and practice a simple but powerful 2-step method for dealing with more difficult customers and situations they may encounter.
Course Suitability
Suitable for any employee dealing with customers over the phone (office/admin, reception, call centre, etc.).
Typical roles suitable for this course include:
* Call centre agents (sales or service)
* Personal Assistants
* Warehouse/logistics employees
* Complaints teams
About Your Trainer
The course is facilitated by Simon Blair, one of Australia’s leading Customer Service Trainers.
Simon has a great love of music and is passionate about delivering effective training that provides skills that can be put to immediate use.
Course Details
The March 2025 Customer Service Phone Essentials course is delivered live online, making it easy to join from anywhere.
As a public course, your employees will train alongside professionals from other businesses, providing a dynamic and interactive learning experience.
This course is also available for a private booking, enabling you to have more flexibility with dates, times, and content, which can be more suitable for larger groups of employees (typically more than 5).
Secure your spot now and give your team the skills to succeed!
Invest in better customer conversations today!
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