About the role
We are now seeking an experienced Customer Service Officer to join their team. The successful candidate will commence as an on-hired employee, working 38 hours a week. Commencing at 8am.
You will be reporting to the Sales Manager, and be responsible for a range of customer service and administrative duties. The right person will have a "can-do" attitude and high personal performance standards. You will be able to deal with difficult situation and make decisions.
Duties
* Provide a high level of customer service via phone and adhere to quality standards
* Confirm orders and deliveries, respond to enquiries and resolve issues
* Process orders and use of computer systems
* Support the sales team and act as a first point of contact
* Maintain systems and records
Skills and Experience
* Excellent attitude and team player
* Able to effectively communicate with customers at all levels
* Strong computer skills and proficient using MS Office suite
* Customer service experience (building industry advantageous)
* Attention to detail and organisational skills