Job Title: Telstra Retail Customer Service & Sales Consultant
The role of a Telstra Retail Customer Service and Sales Consultant is to provide an exceptional customer experience by identifying the products and services that customers need to transform their telecommunications experience.
Key Responsibilities:
* Provide outstanding customer service and support to customers in-store
* Identify and recommend products and services that meet customers' needs
* Empower customers to make informed decisions about their telecommunications needs
* Meet sales targets and key performance indicators (KPIs)
Requirements:
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Drive to learn and grow within the role
* Positive and resilient approach to customer service
* Experience in a customer-facing role
Benefits:
* 30% discount on Telstra services
* Exclusive discounts and offers across 240 brands and partners
* Flexible parental leave options
* Access to 17,000 learning programs
* Team performance-based rewards and recognition programs