Requirements: -
1. Transfer technical input into readable, easy understandable content / topics with the right text and illustration mix for your target audience. Brief technical illustrators
2. Works closely with Subject Matter Experts, developers, and other teams to obtain a deep understanding of products and services, to translate complex information into simple, polished, and engaging content.
3. Research, outline, write, and edit new and existing content.
4. Contributes to creating clear and accurate technical content under guidance from lead writer, by applying Instructional design knowledge principles, tools, and Ciena processes, products, and technology, with guidance from senior team members.
5. Addresses and rectifies errors that were identified by team members in technical content. Incorporates basic changes to technical content from senior team member, SME, and/or reviewer feedback, with guidance.
6. Helping in making instructional videos, produce content, design program workflow and measure the effectiveness of the program.
7. Restructuring raw content into concise and engaging eLearning modules whilst coordinating with Senior team members and SMEs.
8. Develop creative scripts for videos and engaging storyboards for e-learning modules (Courses, Videos, Simulations, Scenarios, etc), ILTs
9. Collaborate with internal functions and subject experts to create required content.
10. Effectively manage multiple projects and initiatives from analysis to evaluation.
Preferred qualifications
11. Very good understanding of technical writing concepts
12. Strong presentation skills
13. Demonstrated understanding of systems design, development, and implementation
14. Experience writing technical documentation (user guides, product guides, playbook, architecture diagrams, etc) for the software development team.
15. Ability to work as a business system analyst.
16. Proficient in Atlassian Confluence.
17. Jira experience (Admin Knowledge is preferred).
18. Fluent in English and strong communication skills with leadership and customers (leadership and customer interaction is required).