POSITION OVERVIEWAt the core of store activity, our Customer Service Assistant will have a passion for delivering amazing customer service whilst also driving high sales results. Key traits include having amazing people and selling skills, a keen eye for ensuring merchandise is on the floor in an organised fashion, keeping the floor stocked-up flawlessly and providing super smooth transactions at the register.
DUTIES AND RESPONSIBILITIES
Duties may include but are not limited to:
* Adheres to all standard operating procedures and policies
* Responsible for cash handling procedures
* Responsible for all communications applicable to their assigned area
* Assists in merchandising procedures
* Responsible for maintaining assigned area
* Delivers exceptional customer service through personal contact with customers
* Receiving Deliveries and management of invoicing/paperwork
* Checking off stock to invoice
* Stocking Shelves and Displays
* Performs store maintenance including but not limited to taking out garbage, cleaning, maintaining stock room
* Strong culture of safety at all times including the correct use of carton cutter, ladders & trolleys
This position is to be across all operational aspects of the Business. Additional responsibilities will be determined by the Store Manager, as dictated by store needs
ESSENTIAL JOB FUNCTIONS
* Stand entire shift
* Frequently operate cash register
* Frequently move merchandise weighing up to 10kg and up to a height of 1.5-3m
* Frequently ascend/descend ladders in order to retrieve and put away stock
* Frequent use of stock trolleys, pallet jacks for the moving of stock
* Frequently position self to kneel, bend and stoop, including in stock room and on the sales floor
* Frequently communicate and exchange information with customers and staff on telephone and face-to-face in the store. Must be able to exchange accurate information in these situations
QUALIFICATION AND WORK SKILL REQUIREMENTS
* Recent relevant work experience
* Demonstrated understanding and willingness to provide excellence in customer service
* Ability to multi-task
* Creative thinking
* Cash handling experience including balancing of cash register
* Solid numeracy skills
PERSONAL ATTRIBUTES
High presentation, professionalism, excellent communication skills with an extrovert persona, customer service focus, understanding of retail best practice, enthusiasm to work within a team environment and the enjoyment of connecting with people.