Casual Banking Consultant Role at ANZ
About the Role
As a Banking Consultant in our Retail Banking, you will play a key role in helping to provide customers with a seamless banking experience. This includes meeting each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on the financial solutions available, including digital.
You will be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience. Your passion for delivering on our Customer Promises will ensure customers leave the branch as strong advocates of ANZ.
This role is based mainly in branches and will deliver a high standard of customer service. You will have the opportunity to:
* Provide a seamless branch experience by meeting each customer's end-to-end banking needs.
* Act as a role model and peer coach to deliver the best possible customer experience.
* Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
* Actively participate in and support bank programs and initiatives.
* Take responsibility to 'know your customer' from a risk perspective.
To grow and be successful in this role, you will ideally bring:
* Exceptional customer focus - retail experience is an advantage.
* Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
* Ability to multi-task and highly adaptable to change and ambiguity.
* Willingness to work in a collaborative team environment.
* Sound understanding of compliance.
* Excellent communication and interpersonal skills.
We are committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
At ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We offer a range of flexible working arrangements and benefits, including access to health and wellbeing services and discounts on selected products and services.