See more about the role below, including the responsibilities and skills we are looking for.Order Entry - Administration - Customer ServiceKeysborough / BraesideMelbourne, AustraliaReference: 6744683Global Leader in Hot Water & HVAC productsGreat team culture and hybrid work environmentHigh volume & fast paced role in Sales Order processingWelcome to Rinnai Australia. A market leader in hot water, heating, cooling and renewable energy appliances for both commercial and domestic markets. Our People are at the heart of everything we do, and we attribute our success and growth over the last 50 years to the contribution of our workforce. In joining the Rinnai team, you will be supported at every turn.We have a fantastic opportunity if you are seeking a permanent part time role, working a total of 22.5 hours per week over 5 days. This is an ideal opportunity if you are looking for hours that fit in with school drop off and pick up or if you are seeking a better work life balance by working shorter days. Ideally, the working hours will be 9:30am to 2:00pm Monday to Friday. We do offer a hybrid arrangement, working 4 days from the office and 1 day from home.What does the role entail?Process incoming sales orders and quotations in a timely and accurate mannerLiaise between departments to ensure products are to customer specificationsAnswer incoming calls from internal and external customersManage customer enquiries, requests and complaints efficiently and effectivelyProvide updates on stock availability and ETA'sEscalate customer complaints to relevant department for prompt resolutionDo you have the following skills and experience?Strong customer focus and the ability to build strong relationshipsHigh attention to detail with a keen eye for picking up errorsFast and highly accurate data entry speedA positive attitude with a strong work ethicThe ability to work well under pressure and meet tight deadlinesPrevious experience in an order entry role or high volume data processing roleThe successful candidate must be able to demonstrate a background in high volume data processing. Your passion for detail and your ability to process orders with a high level of accuracy is essential for success in this role. Candidates who have previous experience processing sales orders will be held in high regard.Rinnai Australia will support your efforts to achieve excellence. We offer a supportive team environment, modern premises with onsite car parking, hybrid working arrangements (4 days in the office & 1 day working from home), development opportunities, health and wellbeing programs, and generous discounts across our entire product range.If you are looking for that next role that will provide you with an opportunity for success and development, then we would love to hear from you.
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