Are you ready for an exciting career opportunity?
We are thrilled to announce an opening for a Customer Care Team Member to become a valuable member of our dynamic team at Brandbank Group (Seed Heritage, Unison, Commonry, allkinds, kikki.K & FINE-DAY)
Our Customer Care team members are sales focused and achieve success through the creation of high-quality and trusting customer relationships to foster brand loyalty and repeat business.
WHY JOIN THE BRANDBANK GROUP TEAM?
* Generous discounts across all our Brands!
* Opportunity to work for a uniquely Australian Retail Group with a global vision.
* Clear career pathway towards future leadership roles.
* Supportive team culture and environment
* Employee Referral Program – be rewarded for referring great new people to our team.
* Learning and development including industry-leading training programs.
THE ROLE:
* Identify and secure sales opportunities in a digital retail environment.
* Support our customers throughout all stages of the purchase lifecycle across a range of channels such as tickets, email, live chat, and phone calls
* To deliver above-and-beyond customer service experience that is consistent with the brand service standards
* Build customer relationships through preparation, attention to detail, efficiency in the customer contact time and how you follow-up.
* Maintains a high customer satisfaction score through providing a best-in-class customer service experience
* Casual ongoing role.
THE IDEAL CANDIDATE:
* A natural people’s person; you can quickly build rapport and achieve department sales goals.
* Retail experience will be essential to your success in this role.
* Familiar with live chat, social media, and email clients.
* An enthusiastic self-starter who is driven to succeed and meet sales targets
* Excellent time management and problem solving skills.
* Exceptional verbal and written communication skills.
* A positive and professional attitude and exceptional attention to detail
* Customer-centric and striving to provide the best possible customer experience in any situation.
* Team player, we strongly believe we are better together.
* Must be available and flexible to work during the week to work morning, afternoons and weekend shifts.
* On-site in our St Kilda Road offices for the majority of weekday shifts.
ABOUT BRANDBANK GROUP:
Brandbank was founded on bold creative thinking. We exist to ensure that the entire experience of a brand is brilliantly designed and beautifully connected, and the customer is at the heart of everything we do. Our growing business is built on a house of carefully curated brands, each chosen for a specific reason to deliver rich connections to our customers. Brandbank Group consists of Seed Heritage, Unison, Allkinds, Commonry, kikki.K & Fine-Day.
If you are highly motivated, thrive on a challenge and are passionate about growing your career and are looking for a new adventure, then we would love to hear from you! Don't miss the chance to join us and be a part of something new and exciting! APPLY NOW.
Click the link below to explore more! https://www.brandbankgroup.com.au/our-talent/careers