The Public Trustee of Queensland – Bundaberg QLD At the heart of Queensland Public Trustee's (QPT) Customer Experience and Delivery (CED) portfolio lies a commitment to delivering trusted, financial decision-making advocacy, education, and services that empower Queenslanders to navigate crucial life events. From financial management for clients with impaired capacity to deceased estate administration and a Will-making service, we are dedicated to providing comprehensive support. As the Customer Service Regional Manager, you'll play a pivotal role within the CED Program, overseeing the overall management of the QPT regional office. Reporting to the Regional Director, you will lead a small team of dedicated customer service professionals, ensuring goals and objectives are met seamlessly. This role may cover diverse work categories, including disability services, minor trusts, trusts, deceased estates, and the preparation of wills and enduring powers of attorney within the sub-region. This is a temporary full-time opportunity up to 12 months based in Bundaberg. For more information, please download the role description. About you In this dynamic role, your strong analytical and conceptual skills, coupled with a dedicated customer focus, will set the tone. Thriving in a fast-paced environment, you bring exceptional multitasking abilities and take pride in delivering impactful services to the Queensland community. To excel in this role, the following attributes will be your keys to success: Proven ability to mentor and coach a team, driving collaborative success Proactive commitment to delivering high-quality customer service Possess a positive, empathetic attitude with a solution-focused approach Proficient in conflict resolution, negotiation, and influencing skills for effective de-escalation Ability to maintain focus and optimism under pressure, ensuring steady performance Meticulous attention to detail, thriving in the bustling environment of daily tasks Competence in interpreting and applying legislation, policy, and procedures within delegated limits What we offer A fulfilling role where your skills directly impact lives Dynamic work environment with diverse responsibilities Opportunities for personal and professional growth Supportive cultures prioritising employee mental health and wellbeing How to apply If you are interested in working with us, please provide the following information: Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold. A cover letter (no more than two pages) outlining recent examples of your ability to demonstrate the 'Key capabilities' required to perform the 'Key responsibilities' of the role, as outlined above. Contact details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment. Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status. Further information The Queensland Public Trustee (QPT) is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916. #J-18808-Ljbffr