About BullinahBullinah Aboriginal Health Service was founded by and for Goori people in and around Ballina NSW. Bullinah’s vision is ‘A strong, empowered and healthy Goori community through the delivery of high quality, comprehensive primary health care services. Working at Bullinah offers an opportunity to make a real impact alongside a dedicated, skilled and supportive group of people.About the RoleOne of the most important positions in our service, the Medical receptionist is the key link between the community and Bullinah’s health services and is vital to the effective operations of Bullinah’s services. Duties
Daily reception duties including, but not limited to:
Receiving and directing phone calls
Booking appointments
Maintaining client records
Scanning documents
Processing referrals and recalls
Maintain reception areas and waiting rooms in a tidy and welcoming manner
Comply with Bullinah Policies and Procedures at all times, particularly in relation to confidentiality of client information
Assist clinical staff and clients with recalls and follow-up appointments
Build positive professional relationships with community members, staff, and external organisations
Participate in staff meetings, mandatory training, and Quality Improvement programs.
Undertake other reasonable duties as requested by management
Selection CriteriaEssential;
Aboriginality;
Ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander People and a knowledge and understanding of Aboriginal culture, and of issues affecting Aboriginal and Torres Strait Islander People, particularly in relation to health and wellbeing;
Reliability and punctuality – The ability and commitment to show up on-time and complete work effectively and consistently
Demonstrated ability to communicate effectively in a polite and caring manner, ideally in a customer service environment
Demonstrated sound computer skills
Demonstrated ability to work as part of a team
Initiative and willingness to learn – The successful candidate will look for opportunities to learn, grow, and help others
Desirable;
Knowledge of billing processes and requirements including Medicare and Workover billing
Microsoft Office efficiency
Experience in working and Aboriginal Community Controlled Health Service
Experience working in a busy workplace
Mandatory Qualifications
1National Police Check Clearance.
2Working with Children Check Clearance
3COVID- 19 – Vaccinations