Customer Field Technician Toowoomba
Be a part of transforming Australia’s digital landscape as a Customer Field Technician. You’ll make a real impact to ‘every-day’ Australians in this customer facing role where you’ll get to see the happy faces you help!
A bit about your role
As a Customer Field Technician, you will play a vital role working on Customer Service field tasks across potentially all nbn technologies. This is an autonomous role where you will be responsible for installation, repair and maintenance of nbn products and services. You’ll have the opportunity to work in multiple environments both internal and external but predominantly inside the customer’s premises.
Please note, we are looking for candidates based in Toowoomba.
Your typical day could include any or all of the below functions while delivering exceptional customer service within your role:
* Cabling installation (copper and fibre) including jointing, jumpering and splicing
* Customer premises installation of nbn Customer Premises Equipment (CPE)
* Fault diagnosis and repair of nbn cabling networks and nbn CPE
* These roles work between the hours of 7am to 7pm based on business needs and we encourage a flexible working environment.
A bit about you
We’re seeking both experienced candidates as well as those with transferable skills from a communication cabling or electrical background and who are keen to explore a new career in the telco sector.
A large part of this role is working in customer’s premises, so it will also be important you have exceptional customer service skills and can display honesty and integrity while being self-managed and motivated.
We will also be looking for a current & clean Driver’s License and strong and personable communication skills, both written and verbal.
Life at nbn
To be part of nbn is to be part of something bigger. We’ve created Australia’s network—a network made for more.
Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. It’s not just a way for everyone to do the things they love, but transforms the way they do them, and the opportunities available to them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. We champion equal opportunities for all employees.
Take your next steps with nbn
At nbn we support your career development and want to give you every opportunity to be prioritised through recruitment processes and as such, all roles are advertised internally first for 5 days. So, if you think this role is for you then be Fearless and apply today via your Workday account. This will ensure that your application receives priority over any external applicants. In line with nbn’s internal hiring guidelines, please ensure that you inform your current manager prior to formally applying to the position.
Worker Type
Permanent
Time Type
Full time
Field Base Location
Toowoomba
About Us
nbn is the team behind the design, build and operation of the nbn network - one of Australia’s largest technology infrastructure projects, which will help better connect Australians with each other and the rest of the world, no matter where you live.
But the nbn network is so much more than access to fast internet. A state of the art communications network opens up a world of possibilities in areas such as education, business, innovation, healthcare, flexibility, and entertainment.
At nbn, you’ll work with inspirational leaders and innovators in their field, help take on engaging and exciting work, and seek original solutions to new challenges every day. Things move quickly at nbn, and opportunities present themselves all the time. At nbn, you have an incredible chance to broaden your skills and widen your horizons.
To apply, please follow the links and submit your resume. No cover letter or selection criteria is required.
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