Job Title: IT Support Specialist
Description:
You will be responsible for solving complex IT problems, including network, hardware, software, security, and cloud issues. Maintaining and upgrading servers, networks, devices, software, and applications is crucial to this role.
Solving IT issues requires excellent communication skills to explain solutions clearly to both internal teams and clients. You will also handle escalations, mentor, and train other staff members.
Collaboration is essential in this position. You will work with other IT professionals and vendors, manage IT projects and contracts, and stay up-to-date with new IT solutions and technologies.
Responsibilities:
* Maintain and upgrade servers, networks, devices, software, and applications
* Develop and enforce IT policies and best practices
* Document and report IT issues, incidents, and resolutions
* Collaborate with other IT professionals and vendors
* Manage IT projects and contracts
* Stay up-to-date with new IT solutions and technologies
Requirements:
* Bachelor's degree in IT, computer science, engineering, or a related field
* At least 5 years of experience in IT support, administration, or engineering
* Advanced skills in IT systems, security, networks, hardware, software, and cloud services
* Certifications like CompTIA, Microsoft, Cisco, AWS, or Google are a plus
* Australian citizenship or permanent residency
* Current driver's license and access to a car
* Flexibility to work outside standard business hours when required
Location: VIC - Other
Salary: $110,000 per annum
Job Type: Permanent
Specialisation: Networks & Systems