About Us
At Commonwealth Bank of Australia, we've been serving our local communities for over 100 years, delivering market-leading products, services and technology to more than 10 million personal and small business customers.
We have a real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Our work positively impacts our customers' lives and we're there for them when they need us.
Job Description
Customer Banking Specialist - Brunswick Branch
You'll be the public face of our Retail Banking Services team, delivering a seamless banking experience to our customers.
* Have in-depth conversations with customers about how we can support their overall banking needs, including Home Loans, Business Banking & Financial Advice.
* Support customers with enquiries, maintenance on accounts, and process applications for credit products.
* Complete Financial Health Checks to assess customers' financial needs and identify any changes.
* Provide options for customers through education and demonstration of our in-branch technology and digital banking options.
* Problem solve and provide effective solutions while championing our processes, procedures, and drive our risk-adverse culture.
Requirements
* Proven experience delivering exceptional customer service, ideally in financial services, retail, or hospitality.
* Excellent communication skills and the ability to articulate financial terms in a clear way.
* The ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
* Ability to work in a busy, commercial, and driven retail environment while seeing the big picture for customers and providing them with holistic solutions.
* A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.
Career Growth
We're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that will support you professionally and personally, every step of the way. Beyond your team, you'll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.