We have an exciting new opportunity at Milton Park Country House Hotel and Spa located in the Southern Highlands for aFront Office Duty Managerto join the team.About Milton Park Country House Hotel and SpaLocated less than a two hours’ drive from Sydney, Milton Park Country House Hotel and Spa is a hidden gem, tucked away in a secluded hilltop woodland on the eastern edge of Bowral. This 44-room hotel has an adjoining luxury wellness spa, 2 restaurants and an events and conference pavilion set within it's sprawling 32 acres of lawns and gardens.Here's what you'll do...Lead the day to day front office operations and manage the front office team in the absence of the Rooms Division Manager.Engaging and driving the team to ensure seamless operations and deliver an exceptional guest experience – each and every time;Maintaining complete knowledge of all room types, the hotel matrix and facilitiesInspiring a work culture of care, encouraging genuine connections with guests and team.Handling guest queries and complaints with professionalism and a hospitable manner.Ensuring the accommodation offering is delivered consistently and to the highest standard;Assist in creating a culture of exceptional guest experience;Maximising sales by way of encouraging and recommending the array of additional facilities and services at our property.Collaborate with all departments to ensure smooth transitions across shifts.This is how you’ll know you’re right for this role…Minimum 1-2 years experience at a luxury property within a Front Office Supervisor or Duty Manager role (essential).A passion for providing personalised and bespoke experiences for guests.Professional, charismatic and absolutely guest-focused with the ability to build and maintain positive client relationships.Team supervisory experience – the ability to assist the Rooms Division Manager in driving performance.Experience with end of day balancing and the ability to solve reconciliation problems.Have solid experience with a PMS (Opera preferred).Willingness to work weekends and evenings as required.
#J-18808-Ljbffr