Amazon Web Services is a comprehensive and broadly adopted cloud platform. As a Cloud Support Engineer, you will assist global companies and developers in getting the most out of their AWS services and features. Your expertise in networking and troubleshooting will be essential in providing unique solutions to customers' individual needs.
Key Responsibilities:
- Apply advanced troubleshooting techniques to provide tailored solutions for our customers.
- Drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
- Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
Requirements:
- Bachelor's degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field or equivalent work experience.
- Good Knowledge of network security (SSL/TLS, Network- and Web Application Firewalls, Intrusion - Detection and Prevention Services).
- Good OS knowledge oriented to maintenance and administrative purposes (Windows or Linux).
AWS offers a diverse and inclusive workplace, where you can grow your career and develop new skills. We value work-life harmony and flexibility, and offer various opportunities for innovation and collaboration.