About the roleIFYS has an exciting new senior leadership structure within our Housing & Accommodation services team. The new structure will see the appointment of an Operations Manager who will report into the Executive Manager – Service Delivery.As the Operations Manager – Housing and Accommodation you will lead the delivery of excellent practice, appropriately respond to and manage risk, provide strong leadership, support and development for staff.Utilising your industry expertise you will influence the strategic direction and decision making for the program area, and act as an ambassador for IFYS developing and maintaining collaborative multidisciplinary stakeholder partnerships that will lead to positive tenancy and accommodation options.What's on offer?Permanent full-time employmentOversee a diverse portfolio of housing and accommodation services programsCompetitive remuneration + superannuationIFYS is committed to gender pay equityFlexibility to work from home where the role requirements allowMotor vehicle, laptop and work phone providedExcellent not for profit salary packaging options (package up to $15,900 per FBT year)Respectful, supportive and inclusive work environment and leadership teamOrganisational training opportunities including the Sanctuary Model and CSE Prevention trainingRelocation packages negotiable for interstate or overseas candidatesStaff benefits including free access to the calm app and flight centre travel discountsKey responsibilities of this role include:Lead and motivate a team of Managers and Team Leaders to continuously improve their performance and development, service delivery, operational efficiencies, and partnershipsOversee facility operations and ensure property maintenance and high-quality living environments are maintainedEnsure compliance with relevant standards, regulations, service agreements and contractsWork with Shared Services to ensure all programs and employees are adequately resourced to fulfil their roles effectivelyWork with the Finance team to set, implement and review budgets, ensuring that all programs' budgets are adhered to, and best value principles of expenditure are maintainedIdentify and assess risks to service users, staff and the organisation and respond appropriatelyInitiate and develop strong purposeful collaborative partnerships with key stakeholdersActively innovate, improve practice methodology, internal processes, and systems of undertaking businessAssist in strategic planning and identifying growth opportunities (including grants and tenders)Ensure the timely and accurate completion of administrative duties including: reports, finance documentation and business case submissions within required timeframesWho are we looking for?The successful applicant will be a skilled leader in the housing and accommodation services field, with proven ability to oversee multiple programs. You will be well versed in contemporary practice frameworks and passionate about leading your teams to strive for the highest standard of service delivery. We are looking for someone with a high level of governance, who knows how to manage complex situations while maintaining integrity and relationships. This role requires regular travel across the programs within your portfolio, and occasionally throughout Queensland for training or essential meetings.We are an inclusive workplace that celebrates diversity and difference in our communities. We encourage applications from individuals who identify as Aboriginal or Torres Strait Islander.Essential criteria to be successful in this roleA tertiary qualification in Human Services or related is desirableExperience in a senior management role, overseeing programs that support vulnerable people with complex needsA strong understanding of the QLD Housing Strategy a framework which encourages client centred practice, social inclusion and economic participationKnowledge and understanding of First Nations culture and values and an awareness of the current issues faced by First Nations Australian’sExperience managing significant budgets of multiple programs and funding streams.A valid paid Blue Card and the ability to obtain a Licensed Care Services Suitability ScreeningWhy IFYS?Operating for over 40 years in Queensland, IFYS fosters an environment that nurtures the growth and development of all individuals who access our services. We strive to ensure that those who engage with our services feel valued, supported, and inspired. Equally vital is our commitment to cultivate the same sense of well-being among our dedicated staff members.We firmly believe that our most valuable asset is our people, and as such, we continuously assess and enhance our framework of support. We readily implement new practices and procedures, such as the Sanctuary Model of Care, which actively promotes emotional, social, moral, and physical well-being for both our staff and clients.Application and assessment processTo apply please submit your current CV and a cover letter outlining your suitability for the role. Shortlisted candidates will be asked to participate in Psychometric and Cognitive assessments. Candidates will also be asked to submit a video response to questions prior to interviewing for the role.For further information about the role please email recruitment@ifys.com.au, or call 07 5438 3000 and request to speak to Talent Acquisition Manager – Tahlia.Applications close: 24th April 2025 (applications received after this date may not be considered)
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