Program / Product Manager, After Market Services, Australia Team DESCRIPTIONAre you passionate about driving sustainability and optimizing customer experiences? Join our innovative APAC After Market Services (AMS) team and contribute to our 'three zero' mission: Zero Defects for Customers, Zero Cost of Returns, and Zero Waste. We strive to reduce returns, maximize reuse and recovery, and improve the sustainability of returns.The Customer Returns (C-returns) & AMS (or Recommerce) team is looking for a Product / Program Manager to own the Programs and Processes improvements' roadmap across Sellable Yield (re-Sale as New), Vendor Returns, and Disposal Avoidance in Australia and Singapore. The role is highly visible, and it'll require someone who is motivated to make a big impact.You'll have the opportunity to make a significant impact on our operations in Australia and Singapore, working with cross-functional teams to drive process improvements and deliver tangible results.As a Product / Program Manager, you'll:Develop and execute the vision for our Programs and Products, with a focus on increasing financial recovery from Customer ReturnsCollaborate with business and Operations partners to optimize existing processes and identify new opportunities for improvementContribute to strategic planning and present complex topics to senior leadershipLeverage data-driven insights to make informed decisions and drive innovationBuild and maintain strong relationships across multiple internal teamsKey job responsibilitiesDefine and implement strategies for Programs and Products, emphasizing financial recovery from Customer ReturnsAnalyze and optimize current Programs and Processes based on business prioritiesPartner with cross-functional teams to develop long-term visions and strategiesParticipate in business planning and reviews with executive representativesEffectively communicate complex topics to senior leaders to align on approachesBASIC QUALIFICATIONS3+ years of product management experienceExperience managing technical products or online servicesExperience in product, program, or project management in leading cross-functional teams in delivery of major new products or servicesPREFERRED QUALIFICATIONSKnowledge of SQL and VBA at an advanced levelExperience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization