At UNSW, we take pride in the broad range and high quality of our teaching programs. Our teaching gains strength and currency from our research activities, strong industry links and our international nature. Employment Type: Full time continuing role within UNSW IT Starting salary $93,064 plus generous superannuation and leave loading Location: Kensington, Sydney About UNSW: UNSW isn't like other places you've worked. Yes, we're a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It's the reason we're one of the top 20 universities in the world and a member of Australia's prestigious Group of Eight. If you want a career where you can thrive, be challenged, and do meaningful work, you're in the right place. About UNSW IT and the role: UNSW IT is part of the Operations Division at UNSW. The IT team at UNSW plays a critical role in enabling the University's teaching, research, and industry engagement. The Analyst – Multimedia and AV Technologies is jointly responsible for carrying out Audio Visual system installations and upgrades in Teaching & Professional spaces at UNSW and supporting staff and students in their AV and Multimedia needs. The role includes support for students and their teaching spaces, corporate AV spaces, new installations, and maintenance. They will be required to provide 1st incident and fault resolution across a wide variety of Audio Visual devices and configurations. The Audio Visual Help Desk is the central support point for UNSW-wide Audio Visual services and operates from 7:00 am to 8:00 pm Monday to Friday, and 9:00 am to 5:00 pm Saturday. The Analyst - Multimedia and AV Technology will work across these times on a rostered basis. This role reports to the Team Leader – Multimedia and AV Technology and has no direct reports. Specific accountabilities for this role include: Support the deployment of audio-visual system installations, maintenance and support. Support specialised AV systems such as Lecture Capture, Video Conferencing, Presentation Services, AMX & DSP programming. Carry out Audio Visual lifecycle maintenance and repair activities as directed. Support diagnostic analysis of device and system defects, identifying and recommending solutions. Provide support to UNSW users in teaching and professional spaces. Provide support to UNSW users in interfacing workplace technology devices with audio visual and multimedia systems. Take direction and work closely with senior team members. Update and maintain technical documentation about the AV & Multimedia systems. Provide high quality customer service. Support project testing, commissioning and identifying system defects. Ensure that the configurations are performed to standards across the asset pool. Provide a single point of contact for all customers. Skills and Experience: Qualifications in relevant discipline with subsequent relevant experience in the operation, maintenance and installation of audio visual and multimedia systems. Demonstrated technical proficiency in specialised AV and Multimedia systems. Experience working with a range of computer systems, including Linux, Windows 10, Apple OsX. Excellent interpersonal skills and demonstrated ability to communicate effectively. Demonstrated ability to meet deadlines and work well under pressure. Ability to build effective working relationships with stakeholders. A current NSW Driver's License. An understanding of and commitment to UNSW's aims, objectives and values. Benefits and Culture: People are at the core of everything we do. We recognize it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. 17% Superannuation contributions and additional leave loading payments Additional 3 days of leave over December/January holiday period Discounts and entitlements (retail, education, fitness) To Apply: If this is of interest to you, please submit your CV, Cover Letter and responses to the Skills and Experience outlined in the position description. Please note applications sent directly to the contacts above cannot be accepted. Applications close: Sunday 1st of December at 11.30pm Please note: Sponsorship is not available for this role, valid Australian working rights are required on application. UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. #J-18808-Ljbffr