Boral has a lot to offer. As Australia's largest integrated Construction Materials Company, we have career opportunities throughout Australia and across a broad range of disciplines from trade and engineering to manufacturing and logistics as well as a range of corporate functions. We are a company that believes in achieving together. So join our team and build your careers with us! Customer Service Agent Division: Concrite Pty LtdDepartment: CONCRITEWork type: Permanent - full timeLocation: SydneyDo you pride yourself on being a reliable, driven and self-motivated individual? Then we want YOU to join our Customer Service team based in our Concrite Contact Centre at Sutherland on a Permanent Full-Time basis!We are seeking a Customer Solution Agent to provide support for our customers in relation to orders and general inquiries. In this opportunity, you will be required to be available for an 8-hour shift Monday to Friday and Saturdays on rotation as overtime.Your day will involve;Receive orders and enter them into our systems in a precise and agile manner (with training provided)Understand production capabilities of the Boral plant and truck networkMonitor progress of deliveries and provide delivery status information to the customer, using vehicle tracking systemsBuild professional relationships with customers and internal teams.What are we looking for?Punctual, professional and reliable team members that look forward to joining your peers in the office - 5 days per week.Enthusiasm and customer-focused individuals that are willing to be an integral part of a busy contact centre teamExceptional communication skills to identify and resolve customer issues and capture customer ordersManage competing priorities in a high-volume environment while ensuring customers are provided exceptional customer serviceWhat's on offer?We value your abilities and reward results that drive business successGenuine opportunity to develop and upskill through tailored succession planning into a variety of roles including sales and our broader customer service teamBe a part of a fun and dynamic team that celebrates wins with team lunches and incentivesBoral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age. About Concrite Concrite leads the pre-mixed concrete supply industry with a total commitment to safety, quality and service. We are an industry innovator with a consistent ability to satisfy demanding performance requirements across diverse and complex projects throughout NSW and ACT. We have proudly been involved in the supply of concrete to significant projects covering city redevelopments, residential, commercial, civil, and infrastructure work for over forty years.Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours: Safety, Teamwork, Ambition, Accountability and Respect.We're proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.