Be part of an exciting organisation that puts its team & customers at the heart of everything they do!Your new companyJoin this Big 4 Bank based in Bedford Park, who are rich in heritage and offers employees a multitude of opportunities. They aim to attract the best people inside and outside of the business – building an organisation where the best talent thrives.Your new roleAs a Customer Service Consultant/Hardships & Collections Consultant, you will be providing exceptional customer service on all matters relating to financial hardship. With multiple, full-time temporary positions available, all candidates MUST have the flexibility and availability to work a rotating roster, Monday through to Saturday anywhere from 8am – 8pm.Your responsibilities will include:Communicating with customers who are in financial hardship and providing solutions.Managing customer enquiries with urgency while displaying empathy and resilience.Demonstrating professionalism and positivity to connect with your customers and ensure you are having meaningful conversations.Helping your customer through life to achieve their ambition back to financial health so they are confident and secure about their future.Exercising a variety of methods such as negotiation and questioning skills, providing Hardship where appropriate.What you'll need to succeedWe are seeking candidates who uphold the highest level of resilience, while having the ability to empathise with their customers. To be successful in this role, the ideal candidate will have:Previous experience in a customer service/contact centre role.Strong experience handling difficult calls or customers.High levels of empathy and resilience.A passion for putting your customers first.Strong attention to detail and accuracy.Previous Collections experience will be highly regarded.What you'll get in returnA beautiful office based in Bedford Park with onsite parking, close to public transportation. You will love working with them and making a difference!These positions offer competitive hourly remuneration with ongoing and comprehensive training within a supportive team-based culture.Full time hours, on a 9-month initial contract with high potential to convert to permanent.This institution prides itself in growing their talent and offers career development opportunities across the entire business. This organisation provides more movements to make a difference to customers.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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