Direct message the job poster from Auswalk Walking Holidays
Head of Marketing at Auswalk Walking Holidays
Auswalk Walking Holidays is looking for the perfect candidate to ensure our walkers have a great time on their trip.
The Walker Logistics Coordinator plays a critical role in ensuring seamless customer experiences by managing the intricate backend processes of trip preparation and delivery. This dynamic position serves as a key support function, bridging client needs with operational excellence.
Responsibilities
1. Customer and Product Engagement:
* Develop comprehensive knowledge of our product offerings and destinations
* Provide exceptional communication support through phone, email, and customer interactions
* Maintain and nurture relationships with both clients and suppliers
* Operational Coordination:
* Manage the end-to-end booking delivery process with precision attention to detail
* Maintain accurate and up-to-date documentation for all trip preparations
* Implement and track changes to product logistics and itineraries
* Update product costs and website information to ensure current and accurate representation
* Process customer payments and supplier invoices with meticulous attention to detail
* Administrative and Support Functions:
* Maintain robust databases and comprehensive record-keeping systems
* Support colleagues by sharing product knowledge and cross-training
* Collaborate closely with Destination Consultants to streamline booking processes
* Provide administrative support to the Team Manager in back-office operations
* Adapt to evolving operational needs and undertake additional tasks as required
Key Qualities:
* Exceptional organisational skills
* Strong communication abilities
* Customer-centred approach
* Flexibility and willingness to support team objectives
This role is ideal for a proactive, detail-oriented professional who thrives in a dynamic, customer-focused environment and enjoys being the behind-the-scenes orchestrator of memorable travel experiences.
Seniority level
Entry level
Employment type
Full-time
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