Head of Service Delivery Platform Run Australia Job DescriptionThe OpportunityThe Head of Service Delivery and Platform Run will oversee the local Australian organization responsible for the end-to-end management of our payment systems. This leadership position requires a deep understanding of IT management and strong people management skills to drive efficiency, effectiveness, and customer satisfaction in service delivery. The role entails extensive interaction with our counterparts in Europe and India, requiring strong communication and coordination skills.Day-to-Day ResponsibilitiesLead the local Australian organization in the day-to-day management of payment systems (mid-sized team).Ensure the seamless delivery and reliability of IT services related to payment processing.Manage and mentor a team of service delivery and platform run professionals, fostering a culture of teamwork and accountability. Monitor service level agreements (SLAs) to maintain high standards of service quality and performance.Collaborate with international and cross-functional teams to identify and implement improvements in service processes and systems.Serve as the primary point of contact for operational issues related to service delivery and platform management.Manage budgets related to IT services, ensuring efficient allocation of resources.Engage in extensive communication and collaboration with European and Indian organizations to align strategies and share best practices. Stay updated with industry trends, best practices, and regulatory requirements impacting service delivery and platform operations in the payments industry.What We Are Looking ForProven experience in IT management, particularly within the payments or financial services domain.4+ years of strong leadership and people management experience, with a demonstrated ability to lead teams and drive performance.Excellent analytical, problem-solving, and decision-making abilities.Familiarity with IT service management frameworks and methodologies (e.g., ITIL).Strong communication skills with the ability to engage and influence stakeholders at all levels, particularly across different geographic teams.Mid to senior-level experience in service delivery and platform management.Background in managing IT services in a fast-paced, 24/7 high-availability environment.Experience working in an international context, collaborating with teams across different regions.Experience with ITSM technology platforms (e.g. ServiceNow).Perks & BenefitsAt Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.12 weeks of paid parental leave for primary carers.Lifestyle leave.Employee stock purchase plan.Access to Employee Assistance Program (EAP) plus more.Shape the evolutionWe are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.Learn more about life at Worldline at