The Field Engineer performs activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop/laptop computers, printers, and peripherals.
Responsibilities and Accountabilities:
* Provide on-site support to various clients.
* Provide support for hardware such as laptops, desktops, and monitors.
* Install and maintain PCs along with associated accessories and peripherals.
* Perform installs, moves, adds, and changes as required.
* Test and certify PCs.
* Provide follow-up on problems, escalations, and requests.
* Maintain a high degree of professionalism.
* Ensure customer satisfaction throughout all transactions.
* Ensure incident and request tickets are updated according to the ticketing system.
* Provide on-call support.
* Some travel required.
You will be successful in this role if you have:
* NV1 Security Clearance is required.
* Must be an Australian Citizen.
* Achieves and/or exceeds contracted customers' Service Level Agreements (SLAs), defined customer satisfaction ratings, and quarterly KPI goals.
* Understanding of hardware and software support services.
* Time management skills.
* Motivated and enthusiastic attitude.
* Experience in the delivery of IT support services with specified KPIs.
* Effective verbal and written communication skills.
* Strong focus on providing customer service.
* Problem-solving abilities and an analytical mindset.
* A keen interest in developing a career in IT.
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