Unisys is one of Canberra's leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities for career progression that can kick-start your career in Information Technology.
What success looks like in this role: Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.Accurately document calls and incidents.Manage time and workload to meet predetermined service levels.Maintain data accuracy in our contact management system.Assign incidents and requests to the correct support group.Act as a single point of contact on incidents and problems logged.Perform appropriate diagnostics to initiate problem management workflow process.Provide clients with a reference number for their incident/request.Understand various media sources that interface with the Service Desk.Support multiple clients through customer service professionalism and insight.Flexible to work in a 24/7 environment and requires being able to work on a rotating shift roster including nights and weekends.Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc).You will be successful in this role if you have: Australian Citizenship located in CanberraYear 12 Certificate plus any relevant qualifications/course completion would be highly regardedIT qualifications at a Tertiary level would be highly regarded6 months plus Service Desk experience would also be highly regarded but not required#J-18808-Ljbffr