Harry Maxwell has been engaged to conduct an executive search for a Client Service Manager.Our client is dedicated to helping the everyday Australian create a clear and confident picture of their financial future.The Client Service Manager will respond to client inquiries, coordinate client activities, and ensure high service delivery.Key Responsibilities:Providing exceptional client service and support to ensure a positive client experienceManaging client relationships by responding to client inquiries.Assisting with the onboarding of new clients and maintaining accurate client records.Train and mentor on-site and remote client services professionals while fostering a collaborative and high–performance culture.Coordinate with internal teams to ensure the timely resolution of client issues and service requests.Identify opportunities to enhance client relationships and support business growthAbout You:Minimum of 5 years' experience in a client-facing role within the financial services industryStrong attention to detail and problem-solving skillsPrevious experience with XPlan CRMStrong communication and interpersonal skills with the ability to build rapport and effectively manage client relationshipsExcellent problem-solving and analytical skills to identify and resolve client issuesProven track record of delivering high-quality client service and exceeding customer expectationsAbility to work independently and as part of a team to contribute to the overall success of the businessIf you are interested in this opportunity and feel you could be a good fit, then we want to hear from you!
Click the link to apply!Seniority LevelMid-Senior levelEmployment TypeFull-timeJob FunctionCustomer Service, Accounting/Auditing, and Administrative
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