Job Title: Field Service Engineer
Brisbane & regional QLD, Immediate Start, FIFO - Flights and Accommodation covered.
About the Company:
Green Light is one of Australia's most successful and fastest-growing IT services businesses. We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia, and Europe.
About the Engagement:
Our Delivery Team have an urgent requirement for our client who needs an experienced Field Service Engineer for an engagement, this will be FIFO work 5 days on 12 hour days and 5 days off in the beginning then eventually moving to 7 days on and 7 days off. Green Light are looking to speak to exceptional people with a passion for technology, and a proven work history providing first-class IT customer support.
Role Overview:
The role is based out of Brisbane - flight route to Whitehaven has already been chosen for the role.
Responsibilities:
* Provide day-to-day IT support to 30-70 users onsite, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds.
* Support of the IT environment, including servers, systems, networks, and other devices.
* Assist on various projects and upgrades.
* Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals.
* Monitor daily backups, manage asset database, and control software register.
* Build positive working relationships with the business.
* Triage tickets through ServiceNow.
Requirements:
* All-round IT support specialist with at least three years' experience of hands-on, remote, and telephone support.
* Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment.
* Hands-on experience of LAN, WAN, and VPN, troubleshooting and support.
* Proven track record of working in a support environment supporting multiple users across multiple locations.
* Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.), Anti-virus (MS Defender), Veritas BackupExec, etc.
* Ability to support a wide range of desktop applications.
* Deploying image/software through Intune/SCCM.