Client Services Administration Officer Scheduler
You are applying for a role with Dementia Australia.
About the Role
This is a full-time, permanent position based in Mudgeeraba, QLD.
* Provide scheduling and administrative support to ensure high-quality services for clients.
* Maintain staff and client rosters, and book fleet vehicles according to scheduled services.
* Manage client requests to change schedules and communicate with relevant stakeholders.
* Complete accurate and timely data entry of client information.
* Liaise with stakeholders regarding invoice and payment processes.
* Provide administrative support to the Client Services team as required.
What's in it for You?
* Salary packaging options: salary package up to $15,900 each year for living expenses and up to $2,650 each year for entertainment benefits.
* Leave allowances: annual leave allowance, one day paid birthday leave, paid days off during end-of-year closure period (if these days fall within regular working schedule), up to six weeks parental leave, and 17.5% annual leave loading.
* Work-life balance: flexible, hybrid work arrangements (two days in the office, three days working from home).
* Employee benefits: access to discounts and savings at over 450 retailers across Australia, wellbeing programs, free and confidential counselling sessions, continuous professional development, staff recognition programs, and paid study leave.
About You
* Tertiary qualifications in a relevant field and/or minimum 12 months experience in a similar role.
* Certificate III in Business Administration highly regarded.
* Demonstrated skills and experience in scheduling and administrative activities.
* Able to maintain high level of written and oral communication skills.
* Demonstrated proficiency and experience with Microsoft Windows applications including Word, Excel, PowerPoint, and Outlook.
* Fosters inclusive behaviour, listens, values, and acknowledges others.
* Commitment to meeting client needs by providing service excellence with a person-centred approach.
About Us
Dementia Australia is the national peak body and source of trusted information, education, and services for people impacted by dementia.
We advocate for positive change and support vital research.
We enable people to live as well as possible and support those involved in their care.