Description Guest Experience Expert (Service Experience) Beautiful location on the Elizabeth Quay waterfront 5 minutes walk from Elizabeth Quay station and close to public transport Free Employee Duty Meals Free breakfast cereal, coffee and tea throughout the day Discounts on hotel rooms and food and beverage with Marriott Internationally Discounts on retail venues around the location Marriott Life with the Works – Paid Birthday Leave, Sabbatical Leave, and Paid Parental Leave Recognition and wellbeing programs Training and Career Development opportunities within an international brand Employee activities and celebrations throughout the year About the Role Duties Service Experience Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Skills & Experience Responsible Service of Alcohol from Nationally Accredited Training provider (RSA) I’m Alert Food Safety Certification (from City of Perth) Experience working in customer service role preferable Passion for customer service Unrestricted working rights for Australia Only shortlisted candidates will be contacted to go through our selection process Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.