Concession Manager Role Summary
A Concession Manager plays a key role in delivering financial targets and company performance indicators. They focus on creating exceptional customer service experiences and building high-performing teams.
Key Responsibilities:
* Drive a customer-centric culture, ensuring a warm and personalized instore experience for all customers.
* Achieve sales, profit, and productivity targets by meeting key performance indicators set by the business.
* Empower team members with a clear understanding of business objectives and commercial acumen.
* Inspire and lead the team through collaborative leadership, training, and development opportunities.
* Foster strong relationships with colleagues across Concessions, Floors, and Clusters.
Requirements:
* Prior experience in managing fast-paced retail or hospitality environments, with a passion for delivering exceptional customer service.
* Strong ability to manage budgets, interpret financial reports, and create efficient rosters.
* Proven track record of managing high-performing teams, driving performance, productivity, and staff development.
* Operational excellence, with expertise in stock control, visual merchandising, and stakeholder relationship-building.
Why Work for Us:
* A competitive remuneration package, including incentives and seasonal product allowances.
* Generous discounts for you and your immediate family on Country Road, Trenery, Politix, Witchery, and Mimco products.
* Opportunities for career progression, regular training, and on-the-job development.
* A genuine, open, and high-performing work culture.
* Chance to contribute to our Corporate Social Responsibility program and community partnerships.
About Us:
Politix has been helping men express their personal style for over 40 years. We aim to deliver expert tailoring, sustainable garment-making, and exceptional customer service. Our goal is to help every man find his unique fit and make a lasting impression.