Job Summary
We are seeking an APS4 Service Desk Analyst/Officer to join our team on a fixed Non-ongoing 12 month Contract. The successful candidate will have the ability to apply Level 1 troubleshooting/investigations on all reported ICT issues (hardware and software) using appropriate toolsets.
Key Responsibilities
* Apply Level 1 troubleshooting/investigations on all reported ICT issues (hardware and software) using appropriate toolsets
* Determine the root cause and record in a Service Desk ticketing system
* Experience in IT customer service role or similar
* Knowledge of end user hardware components (Desktop equipment and peripherals, networked printers, mobile devices, scanners, audio visual)
* Understanding of service management frameworks such as ITIL
* Sound technical knowledge, including Microsoft Windows technologies Office products
* Experience managing Microsoft Active Directory objects
* Excellent customer service skills
* Understanding and knowledge of video conferencing technologies and concepts
Requirements
The successful candidate will require:
* A Baseline security Clearance
* Initial contract duration: 12 Months
* Contract type: Non ongoing contract or open to S26 transfers
* Salary - $76,114 to $82,640 (plus 15.4% Superannuation)
* Location of work & working arrangements - Adelaide or Melbourne