About The RoleOur client is a multinational business known for delivering high-quality products and exceptional customer service. With a strong presence in the Australian market, they are looking for a Customer Experience Specialist to support their growing team.This role is perfect for someone who enjoys working in a fast-paced environment, providing top-tier customer service, and contributing to process improvements. You will be the first point of contact for customer inquiries, ensuring a seamless and positive experience at every interaction.Key ResponsibilitiesProvide outstanding customer service, ensuring inquiries and orders are handled efficiently.Support customers with product information, troubleshooting, and solutions.Work closely with internal teams, including sales and logistics, to resolve customer issues.Contribute to improving customer service processes and identifying areas for enhancement.Maintain accurate records in the CRM system and ensure smooth communication across departments.Why Join?Hybrid working model - 3 days in the office, 2 days from home after probation.Attractive salary package based on experience circa $65,000 + Super.Supportive and collaborative team in a dynamic and growing business.Be part of a company that values innovation, customer focus, and teamwork.Fantastic office location in Hawthorn, with an upcoming move to a larger site in the South East (Mulgrave).Career development opportunities in a company that values innovation and customer focus.Who We’re Looking ForYou have experience in customer service and a passion for delivering great solutions. You thrive in a fast-paced, B2B environment and enjoy problem-solving to enhance the customer experience.If you have experience in building materials, supply chain, or manufacturing, that’s a bonus, but we welcome candidates from all industries who bring strong communication and problem-solving skills.This is a fantastic opportunity to join a global business, develop your skills, and make a real impact! Interested? Let’s Chat! We’d love to hear from you!For any questions relating to this role or other opportunities with D&B and our clients please contact Denise Kostoulias on (03) 8535 3100 or click apply. Your application will be treated as strictly confidential.Thanks for your consideration.
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